Terms of service

These Terms govern the use of streamable.bz (the “Service”), provided by Core Matrix s.r.l., Viale Monza 347, 20126 Milano (MI), Italia, VAT no. IT14316370965, REA MI-2774175, certified email corematrix@pec.it (“we”). By using the Service you accept these Terms and the Privacy policy.

1. The Service

streamable.bz lets you upload videos, convert them for streaming and share them through links and an embeddable player. The features and limits of each plan (storage, file size and length, quality, users) are listed on the Pricing page and form part of these Terms.

2. Accounts

You need an account to upload videos. You must be at least 16 and provide accurate information. You are responsible for keeping your credentials safe and for all activity on your account; tell us immediately at support@streamable.bz about any unauthorised use.

On the Business plan the account owner can invite other users through a link: members upload and manage the shared account’s videos, and the owner remains responsible for their team’s use. The owner can remove a member at any time.

3. Plans, prices and payments

• The Free plan is free with no expiry. Paid plans (Basic, Pro, Business) are monthly or yearly auto-renewing subscriptions.
• Prices are in euros and include VAT. We issue an electronic invoice for every payment using the billing details you provide.
• Payments are processed by Stripe Payments Europe Ltd. by card or, for businesses, by SEPA Direct Debit: in that case you authorise debits from the given account (SEPA mandate) for each renewal.
• You can change plan at any time from the billing page: upgrading charges the difference for the remaining period straight away; downgrading credits the difference against future renewals.
• You can cancel at any time: the subscription stays active until the end of the paid period and does not renew. Partial periods are not refunded, except as set out in section 4.
• If a payment fails we may move the account back to the Free plan; your videos stay stored but you cannot upload beyond the Free limits.

4. Right of withdrawal (consumers)

If you are a consumer you may withdraw from a subscription within 14 days of purchase by writing to support@streamable.bz. Because you expressly ask for the service to start immediately, on withdrawal we refund the amount paid minus the share for the period already used. Refunds are made to the original payment method within 14 days.

5. Your content

You keep all rights to the videos you upload. You grant us a non-exclusive, royalty-free licence, limited to the hosting period, to store them, convert them into other formats and qualities, generate previews and stream them to people who open your links or player, solely to provide the Service. You confirm you hold all rights and consents needed for the content you upload, including from people shown in it.

We do not use your videos for advertising, to train artificial intelligence models or for any purpose other than the Service.

6. Prohibited content and use

You may not upload or distribute through the Service content that:

• infringes copyright, trademarks, image rights or other third-party rights;
• is illegal, sexually exploits minors, is terrorist content, or incites hatred or violence;
• depicts people in intimate contexts without their consent;
• contains malware or is used for spam, phishing or fraud.

You also may not use the Service to distribute non-video files, circumvent plan limits (for example with multiple free accounts), generate artificial traffic or compromise the platform’s security or operation.

7. Bandwidth and fair use

Viewer bandwidth has no preset limit on any plan and is subject to fair use. In case of abnormal use, or use that puts the Service at risk for other users, we may contact you, ask you to move to a suitable plan or temporarily limit distribution of the content concerned.

8. Notices, moderation and complaints (Digital Services Act)

Under Regulation (EU) 2022/2065 (DSA) our single point of contact for users and authorities is abuse@streamable.bz (English and Italian).

• Notices. Anyone can report content they believe is illegal through the “Report” link below every video or by writing to abuse@streamable.bz, giving the video address, the reasons, name and email (except for child sexual abuse material) and a statement of good faith.
• Decisions. We review notices in a timely and diligent way. If we remove or restrict content or suspend an account, we tell the user why and how to appeal.
• Complaints. You can challenge our decision within 6 months by replying to our message or writing to abuse@streamable.bz; complaints are reviewed by a person. You may also turn to a certified out-of-court dispute settlement body or the courts.
• Repeated misuse. We may suspend accounts that repeatedly upload manifestly illegal content and disregard people who repeatedly send manifestly unfounded notices.
• Content posing a threat to people’s life or safety is reported to the competent authorities.

9. Availability

We do our best to keep the Service running, but interruptions may occur for maintenance, failures or external causes. The Service is not a backup system: always keep a copy of your original files. We may change or update features; if a change materially reduces a paid plan, we will tell you at least 30 days in advance and you may cancel at no cost.

10. Liability

We are not responsible for content uploaded by users, except as provided by law for hosting services. To the extent permitted by law, our liability towards business customers is limited to the amounts paid in the last 12 months and excludes indirect damages. Liability for wilful misconduct or gross negligence and mandatory consumer protections are not affected.

11. Suspension and account closure

You can close your account at any time by writing to us; videos are deleted within 30 days. We may suspend or close an account for serious or repeated breaches of these Terms, stating our reasons. If we close an account at our discretion without any breach on your part, we refund the unused part of the subscription.

12. Changes to these Terms

We may update these Terms; material changes are emailed to you at least 30 days before they take effect. If you do not accept them you can cancel before they apply.

13. Governing law and jurisdiction

These Terms are governed by Italian law. Consumers may bring proceedings in the courts of their place of residence and keep the mandatory protections of their country of residence; for business customers the courts of Milan have exclusive jurisdiction.

Contact

Support: support@streamable.bz · Notices and authorities: abuse@streamable.bz · Certified email: corematrix@pec.it